Last Updated on December 22, 2021
We all know that Fiverr is one of the biggest gig platforms in the world, right? By all accounts, a gig is purchased every few seconds there.
We don’t want to bleat on and on about how brilliant
How to Contact
Fiverr Customer Service
the only way to get in touch with Fiverr is through their ticketing system. While they do have social media channels, the quickest response will always be through their ticketing system, although even that may see you have a 48-hour minimum wait for that first response.
These are the steps that you will need to follow in order to get in touch with customer support:
Step 1: Create an account on
Annoyingly, you cannot contact Fiverr customer support unless you have an account on
Step 2: Head to their FAQ Page
Before you contact
There is no way to create a new ticket before you have read the answer to at least one question on the site. This does not have to be related to whatever problem you are having with their system, don’t worry. Just click to any random page, scroll to the bottom and there will be a big green button that says “Submit a Request”. If you have not signed into
Step 3: Submit your request
From the next page, type in as many details about your problem as possible. You can attach documents if you wish. The more information you submit, the more chance you have of your problem being dealt with.
Step 4: Wait for a Response
Fiverr should respond within 48-hours for most tickets. Do not answer the ticket saying “hurry up” or anything like that. It will not speed the answer up. However, you can add more details if you wish.
Once you have a response, you will receive an email. It will also be highlighted in the support part of the website (https://www.fiverr.com/support/)
Step 5: Read the Response
Chances are that the first response will be an automated response. Well, copy and pasted, from one of the service agents. If you are not happy with the response or it doesn’t answer your question, then type. A real person should respond to you within 24-hours.
What is the State of
Fiverr Customer Service?
For the most part, reports of
In recent months, it seems that the majority of the complaints from buyers seem to be claiming that
Seller complaints seem to be focused on them having their accounts disabled and customer support refusing to give them any answers about it. There are also a few complaints about how sellers feel they have been scammed with negative reviews and customer support refused to remove them. Again, without knowing the exact situation, it is hard to tell who is in the right here. As we said, people are more likely to complain when they feel they have been wronged, and they bare always going to make it seem as if they did everything right!
Finally, a lot of complaints in the more recent years when
Reviews do seem to have become more negative as time has gone on. If you look on